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Jun19
Being Disabled in the American Healthcare System, Part 2: Turning to Previous Prescribers for Help
3 CommentsAlthough I was in shock over being discharged as a patient, I knew that I had to find another doctor to help me through the taper. So, I decided to go to the doctors who had originally prescribed Lorazepam for me. I figured that since they’d facilitated my unwitting dependence on the drug, they’d be willing to facilitate my conscious taper off it.
Guess what happened?
Well, one prescriber said that although he does prescribe Lorazepam, he does not feel qualified to help someone wean off Lorazepam, and that if I were still his patient, he would send me elsewhere for help. When Bob told him that I had thoroughly researched the tapering process, and that all I needed was someone to prescribe for me and keep an eye on things, the doctor said that the medication is too powerful and the withdrawal too complex for him to handle. End of story.
Yes, you heard that correctly. This doctor will prescribe a benzodiazepine without a clue in the world about how to help you stop taking it. And even when you tell him that you know all about how to wean off it, he will still not touch your withdrawal process with a ten-foot prescription pad.
Well, at least that got settled quickly.
Not so with Dr. Geraldine, another of my previous prescribers.
On Friday, May 28, the day I received the discharge letter from my doctor, I sent Dr. Geraldine an email briefly describing my situation, asking whether she would be willing to help me wean off Lorazepam, and requesting that she prescribe Silenor for insomnia. Because it was the beginning of a holiday weekend, I knew that I probably would not hear from her for a little while. In fact, I received an auto-reply message informing me that she’d be back in the office mid-week. Here’s how it went from there.
June 1, 2010
By Tuesday, June 1, I was in such a state of misery that I sent Dr. Geraldine another email, with the subject header Help!, in which I included the following plea for assistance:Dear Dr. Geraldine,
I realize you’re not back..but I just need to write and let you know that I’m in a bad way and that I hope you can help.
My sleep is getting worse and worse. I’m only sleeping 4-5 hours a night, and last night, I was up till the early morning hours, despite the fact that I was desperately tired and really, really wanted to sleep. I’m…sleeping less and less and less, and I’m starting to feel it mentally, physically, and emotionally.
…….
So please, help me if you can, and if you can’t, please refer me to someone who can prescribe something before I get really sick from lack of sleep….
Thank you,
RachelJune 3, 2010
On Thursday, June 3, I received an email from Dr. Geraldine that began with the following sentence:l understand that face to face contact is not your preferred form of communication, but please understand that insurance companies require this and do not reimburse for care provided by e-mail.
Apparently, insurance companies don’t reimburse for compassion communicated by email either, because the first sentence set the tone for the entire message. Despite her tone, however, Dr. Geraldine was willing to see me, which was clearly what I needed. And yet, I felt hesitant. Something else bothered me about the opening sentence, and it took me awhile to understand what it was. Ultimately, struggling with Dr. Geraldine’s words helped me understand aspects of myself that I’d never fully grasped before.
As I considered the doctor’s assumption that face-to-face contact is not my preferred form of communication, I realized that Dr. Geraldine was quite wrong. Face-to-face contact is, in fact, my preferred form of communication. I like human beings very much, and I want to be able to spend time with them. The problem is that, with only a few exceptions, most people overwhelm my neurological system: their social expectations overwhelm me, their speech overwhelms me, their verbal pace overwhelms me, their emotional energy overwhelms me, their constant flood of nonverbals that I can’t parse overwhelms me, their indirectness overwhelms me, and their lack of understanding that they overwhelm me overwhelms me. So, I default to other ways of communicating (like email), but that doesn’t mean that I prefer these other ways of communicating. I like email, I like blogging, and I like my online friends, but I would love nothing better than to have face-to-face contact with each and every one of you.
The more I considered the whole issue of communication, the more I realized that not only are talking and hearing very difficult, frustrating, and fatiguing for me now, but they have been so my whole life. The difficulty, frustration, and fatigue have all constituted such a normal, everyday state of being for as long as I can remember that I’d never been able to see them for what they were. For most of my life, I’d pushed myself to talk (and talk, and talk), wondering why the whole process of conversing left me so completely wound up and undone, but never entertaining the idea that I could just stop. For a long time, I didn’t stop, for a number of reasons, the chief one being that talking is the way that most people communicate, and I didn’t think I had any other choice.
Sometimes, talking and hearing work: with certain people, on certain days, in certain situations, when an unpredictable number of factors in the world out there work in relative harmony with my current neurological state, the difficulties are manageable and do not leave me in pain. But all too often, with certain people, on certain days, in certain situations, when an unpredictable number of factors work completely against what is going on inside me, the difficulties are not manageable and the cost is very, very high.
However, I’m now realizing that I don’t have to talk and hear in order to communicate. In looking at alternatives, I’ve been rather amazed to find that they are not limited to email. In fact, I’ve discovered that different kinds of assistive technology give me the option of having face-to-face, in-person communication without talking or hearing. With this new understanding in mind, I responded to Dr. Geraldine and suggested some new possibilities:
Dr. Geraldine,
……………
As in the past, I will have no trouble making a commitment to coming to appointments. However, with my autism and associated auditory processing and communication problems, talking for any length of time is exhausting and difficult, makes coming to appointments exhausting and difficult, and does not result in the highest quality of medical care for me. We would need to use assistive communication technology during appointments (like the text feature of Skype or another texting device for people with auditory and communication disabilities). This is what I need to have access to high-quality medical care. I’m glad to use email to discuss the details of our in-office communication strategy.
All the best,
RachelJune 4, 2010
Here is an abridged version of Dr. Geraldine’s reply:I’m afraid such technology is not available here…. I am happy to keep conversations as brief as possible in order to avoid excessive stimulation. If unable to meet with me further, I believe there is a clinic in Easthampton, MA that specializes in autism disorder: www.communityresourcesforautism.org.
Please let me know what you decide.One of the most upsetting things about this email is that Dr. Geraldine did not offer to discuss how we might work together to obtain assistive technology. Nor did she direct me to someone local (or even in the state of Vermont) for assistance. Instead, she ended her email by suggesting that I segregate myself from a place of public accommodation in my own community by going to a clinic that “specializes in autism disorder” in another state.
In fact, the clinic she referred to does not exist. The website that she specified belongs to a general autism support and referral agency in Massachusetts.
June 5, 2010
As you might have guessed, I was starting to get frustrated with Dr. Geraldine’s attempts to unilaterally define what I need. She offered to keep “conversations as brief as possible in order to avoid excessive stimulation,” but she didn’t acknowledge that her idea of “brief” might be my idea of “painful,” and that “excessive stimulation” does not even begin to describe my difficulties. In short, she didn’t demonstrate a willingness to meet me where I am and honor my understanding of my own experience. And so, in my response to Dr. Geraldine’s email, I continued to make my needs clear:Dr. Geraldine,
…I am trying to explore with you how to set up in-office appointments that get me the medical care I need….
Your offer to keep in-office conversations “as brief as possible” will not work for me. My auditory, cognitive, and communicative abilities vary from day to day, from person to person, and from situation to situation. This is the nature of autism. It does not fit a typical model of consistency. What happens if I come to an appointment, and I’m having a day in which my ability to speak is extremely limited? What happens if I’m having a day in which my speech seems better, but I reach the limit of my auditory, sensory, and verbal abilities before you can ask enough questions and I can provide enough answers for us to arrive at the best medical decision? What happens if I reach my neurological limit before we can decide on any course of treatment for me at all, and I walk out of the office untreated? Then I’m worse off than I was before. A medical appointment that is too brief will not result in good medical care.
I used to come to appointments and communicate verbally. You have no idea what that did to me, and the physical, neurological, and emotional impact I suffered afterward. You have no idea that even a brief conversation can leave me in physical pain for days…. I didn’t realize [then] that I had a right to an alternate means of communication that would not leave me in pain. I didn’t realize then that I had a right to an alternate means of communication that would not put me at risk of receiving inadequate care…Skype is available for free on the Internet. If you have a computer and an Internet connection, and you download Skype, you can communicate, in a text-to-text fashion, with anyone in your office who also has Skype….Unless the office provides alternate means of communication for people with communicative, auditory, and cognitive differences, we cannot receive quality medical care…
RachelI did not hear from Dr. Geraldine again.
Next in this series: Part 3, When the Story Keeps Changing
© 2010 by Rachel Cohen-Rottenberg
3 Responses to “Being Disabled in the American Healthcare System, Part 2: Turning to Previous Prescribers for Help”
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i think it’s sort of a trail-blazing thing you’re doing right now. i spend a lot of time in shutdown, in part, because i’ve been through some pretty dramatic (and almost constant) changes within the last few years—left a community, moved twice, re-acclimated to living with landlords
, a death in the immediate family, more control over my life and less at the same time. if i’m not in shutdown, it all comes rushing in–fiercely.i’m not at the point yet where i have migraines and other physical pain from extended contact, but it’s possible i might get there. i think it’s possible for anyone, but i think women on the spectrum are especially vulnerable to this.
assistive communication is useful in so many ways, and it’s really not difficult to set up and use (especially skype.) continued fierce hope to you—
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Waterwolf June 20th, 2010 at 3:35 am
Hello! I have been reading your posts and lurking mostly without having said anything until now usually because I read from an RSS reader and therefore never have that comment option open.
As a fellow with AS I have realised that we have to think of all the posibilities rather than our own when we issue statements or judgements. I am not sure how this comment will fit in with the rest of the commenters here.
I understand your issues, and believe me, I have lived them and survived them. I do believe, however that one of the issues here is that you are not also considering the doctor’s perspective here. I have found that many doctors are busy or they are not technically advanced enough to have the setup you would like as with skype. Some are too fearful of lawsuits or having their licenses removed such as to comply with means they are not comfortable or used to using. I understand why you ask what you do but also, what you are asking them to do is what they are asking you to do. You want them to settle and accomodate for you and they want to accomodate to them.
People are generally bad in putting themselves in someone else’s shoes, whether they are NTs or have AS or autism. They will not understand that this person who was alright with the way things were is now asking for things that are soo different that they, to them, make no sense. This is the way I see it. For whatever reason it is, it seems she wishes to comply in some way to what you want to do but she doesn’t seem to be entirely used to dealing with this sorts of acommodation.
I don’t want to defend the doctor, not at all. But perhaps it would help you feel less rejected by her or frustrated, if that is a better word, if you don’t see it as they not wishing to comply or help you but just perhaps too set in their ways to accomodate so drastically. Remember that in the US anyhthing is a lawsuit. What if she mistyped something and then it could be used against her? If I am a doctor and my time is valuable and I bother people by not being on time for appointments and this could delay it all, perhaps I would prefer to optimise conversation in a way that the least ammount of time is spent. I don’t know if this makes a lot of sense, but I hope you understand that all I wish is to help you ease the frustration as to why I think she behaves this way.
How about offering to take a laptop and just exchanging things while writing them in notepad?
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Hi Waterwolf,
Good to see you here.
Your comments make a lot of sense. In this series, I’ve been trying to stay away from speculating on why people do what they do and to focus on speaking from my own perspective. However, trying to put myself in another person’s shoes is nearly an involuntary reflex (my first question usually being “Why did he/she just do THAT?”) so I’ve been giving a lot of thought to the question of what is driving people here, and the possibilities are very complex.
It’s true that the doctor is asking me to accommodate to her, and that I am asking her to acccommodate to me. However, the playing field is not level. The chief difference between us is that I’ve spent nearly every day of my life accommodating to the world that is set up to work for her neurological system, and that she has not shown a great deal of willingness to set things up so that, for a half hour or an hour, every now and then, her office might work with my neurological system. It’s true that people, in general, resist change and will not easily leave their comfort zones. In fact, given how much we have to accommodate to the world around us, I think it’s pretty ironic that we autistic folks are the ones who get pegged with the tag of “change aversive,” as though we are the only ones!
Your idea of taking a laptop and exchanging notes is an excellent one. In fact, I communicate by written notes with my two Voc Rehab counselors–one of whom is Deaf, and one of whom can speak and hear. They are both completely respectful of my needs and abilities–the Deaf counselor does not expect me to be fluent in ASL (though I know some and use it when I can), and the speaking/hearing counselor does not expect me to speak and hear when I’m in the office (even though in some other contexts, I can do both). Of course, Voc Rehab exists to help disabled Vermonters find employment, so it is set up to be respectful of disabled people. This is one of the reasons that I always look forward to going there.




